Refund policy

RETURN AND REFUND POLICY

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

 To be eligible for a return, your item must be in the same condition that you received it. For hygiene and safety reasons, items that have been opened, used, or tampered with are not eligible for return unless they arrived damaged or defective. You’ll also need the receipt or proof of purchase.

 To start a return, you can contact us at returns@farmaciamedcare.com, please include your order number and item number you wish to return along with the reason for the return.

 If your return is approved due to damage, defect, or incorrect order, we will provide a prepaid return shipping label at no cost to you. However, for all other returns (such as change of mind or incorrect purchase), customers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

 You can always contact us for any return question at returns@farmaciamedcare.com.

Damages and issues
 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
 Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). For safety and regulatory reasons, we do not accept returns on medications, over-the-counter (OTC) products, supplements, and other health-related items. All sales of these items are final. We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.

 Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once a refund is issued, it may take an additional 3-10 business days for your bank or credit card company to process and post the refund. Farmacia Med Care LLC is not responsible for delays caused by financial institutions. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 If more than 15 business days have passed since we’ve approved your return, please contact us at returns@farmaciamedcare.com